Refund Policy

1. Eligibility for Refunds

Customers are eligible for a full refund if the cancellation request is submitted within 2 calendar days from the date of subscribing to any plan. After this period, refunds will not be granted, but you may continue using the plan for the remaining subscription period.

2. How to Request a Refund

To request a refund, please contact our support team via email at support@laundrygrow.com with the following details:

• Full name of the account holder
• Email address associated with the account
• Plan purchased
• Transaction ID or payment reference
• Reason for cancellation (optional but recommended)

3. Refund Process

Once your request is received and verified, our team will process your refund within 5-7 business days. Refunds will be issued via the original payment method used for the subscription.

4. Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Cancellation after the 2-day eligibility period
• Any payments made for add-ons or third-party integrations purchased through Laundry Grow
• Changes in pricing due to promotions or discounts after the purchase
• Accounts suspended due to violation of our Terms of Service

5. Support Contact

For any questions regarding refunds or cancellations, contact our support team at support@laundrygrow.com. We aim to respond to all requests within 24-48 hours during business days.

6. Additional Notes

• Refund eligibility applies only to subscriptions and does not cover services outside the platform.
• Ensure that you provide accurate account and payment details to avoid delays.
• We reserve the right to update this Refund Policy at any time. Any changes will be communicated via email and updated on our website.